CANCELLATION & RETURNS

30-days cancellation policy

Some people expectation is different to what I can offer. If you are one of them I would like to say thank you for putting your trust in me and apologize for not matching your needs.

In this case, please return your purchase back to me for a refund or exchange. Please complete the RETURNS FORM, and include this in your parcel. Take this to your local post office and make sure you have a proof of delivery or tracking number just in case the parcel gets lost. Unfortunately, I can’t offer a free return postage but soon as I received your parcel, I will replace it refund it within 5-10 working days. Please note I can only exchange products of exactly the same value.

If you require an exchange for items of different values, please select a refund on the returns form and place a new order online.

Credit card charges and delivery charges are not refunded.

This cancellation policy is only valid for items which were purchased through www.gonaturalorganicskincare.co.uk or www.gonaturalorganicskincare.com online shop.

For more information, please contact sales@gonaturalorganicskincare.co.uk